The practice schedules appointments at 15 minute intervals.
– Standard Consultation : 15 mins
– Long Consultation : 30 mins
If you have a complex issue or a number of concerns, please request a long appointment or discuss your needs with reception staff when making an appointment. Patients are required to provide a minimum of two hours notice for cancellations. A non-cancellation fee may apply if you do not attend an appointment.
Patient Appointment System
1st – Emergency situations.
2nd -Patients with an appointment
Please note, patients without an appointment are welcome and will be seen if there is an available GP. We encourage all patients to make an appointment with their preferred GP.
We ask new patients to arrive at Goodwin Drive Family Medical Centre 15 minutes prior to your consultation. A ‘’New Patient Questionnaire” is designed to collect your information and to advise you of our policies and procedures.
To save time, you can download and pre-fill our patient questionnaire and bring it with you on your first visit. Use the button below to download this questionnaire.
Download New Patient Questionaire
Recalls & Reminders
If your GP refers you for further tests and/or investigations, a follow-up appointment will be required to discuss results. Reception Staff will contact you to make a ‘’Recall Appointment’ at a time determined by the nature of the recall and your Doctor’s instructions.
As a courtesy to our patients our Registered Nurses offer an optional reminder system. Please advise reception should you not wish to participate.
Referrals and Prescription
Patients need to make an appointment to see a doctor for all scripts and referrals. If you have lost your script or referral, the doctor will decide if another can be issued without an appointment. An administration fee of $15 may be charged. It is illegal to back-date referrals.
Calls & Electronic Communications
Telephone calls to the surgery will be answered by reception staff and where appropriate referred to the Doctor through a message system to avoid interruptions during consultations. All enquiries require an appointment.
We are able to send you an SMS Reminder the day before your appointment is scheduled. Email communication is kept to an absolute minimum and not used to send or receive your private health information.
Privacy & Patient Health Information
Patient information is managed in accordance with current Privacy Legislation and is protected by Commonwealth and State laws including the Privacy Act 1988 and the Information Privacy Act 2009 (QLD) as amended to date.
Our priority is to protect your information. The Information Technology systems and protocols employed by this practice are highly secure.
After Hours Care
We partner with National Home Doctor Service to provide after hours care.
Please contact them directly on 13 SICK (13 74 25).
Home & Nursing Home Visits
By appointment only and will be based on medical necessity. Please discuss your needs with your GP.
From time to time, a patient will present to the practice that requires immediate triage and medical attention. This can impact on your waiting time to see the GP.
We appreciate your consideration if your scheduled appointment is affected.